Hampden Bank has achieved an outstanding Net Promoter Score (NPS) of 75 in its latest client satisfaction survey, significantly above the average score reported across the global financial services sector.* NPS is a globally recognised measure of customer advocacy and loyalty, based on how likely clients are to recommend a business to others. For us, it reflects the confidence clients have in their banking team and their experience of banking with Hampden Bank.

Our earliest lessons about money are usually learned at home. From a very young age, we absorb ideas about financial security, or the lack of it, from the conditions we grow up in and how they compare with those around us. We hear our parents talk about money – perhaps arguing about it, worrying over it, or celebrating financial successes.

Trusts are no longer niche structures only used by the ultra-wealthy. They play an increasingly important role in financial planning for a wide range of reasons – from succession planning, charitable giving and long-term family asset management to medical negligence settlements and personal injury awards.

While the legal and tax framework around trusts is well established, the practicalities of day-to-day banking for trusts are often overlooked. Trustees regularly tell us that finding a bank willing and able to support them is harder than it should be.